We Are Our Customers

Have you ever shocked your customer by offering an insight that they never thought of – maybe even never asked for? Moments like that are the fuel that powers our passion to take personal ownership of our customer's business challenges. Sure, we are designers, developers and creatives but we are also entrepreneurs, business advisors and professionals. We cannot help but try to continually improve our own understanding and processes, which directly impact customer operations. We are involved so much because we are creative partners with our customers.


Our Customers Are Only as Good as We Are

"Our business is about technology, yes. But it's also about operations and customer relationships."
Michael Dell

Shape Relationships

Artisans Collaborative is not a large, sprawling company with an impressive campus, a gourmet cafeteria and intramural sports teams. Instead, we are a small, highly skilled team that is thoroughly committed to our customers. When you work with Artisans Collaborative, you become a part of our family. We want to know what you are passionate about, how you want to improve your company and what you like to do in your free time. All of these things help us understand how you think and work. Consequently, we are able to design better solutions for you.

Share Knowledge

In the course of our projects, we have learned a few insights about running a business and developing innovative web applications. Likewise, you have learned what works or does not work for your business. These solutions and strategies are years in the making. When you work with us, you enter into a business partnership that values shared knowledge. We want to give you our insider tips and tricks to help your business function at an optimal level and, in time, we hope you will share your valuable insights with us.

Show Transparency

The keystone to any relationship is trust. We trust that you have shared with us every detail of your vision and you trust that we will deliver on what you have asked for. Our mission is to make sure that we are completely transparent with you throughout the creative process. This means that if we hit a snag or if we are unclear about one of the project’s objectives, we will communicate with you immediately. We want to resolve any question or concern as soon as it arises, so we can continue to provide you with accurate expectations and a realistic timeline. Often, we hold meetings where the whole objective is for you to tell us how we can better meet your business needs.

We Attract People With Similar Values

"The heart and soul of the company is creativity and innovation."
Bob Igor

Artisans Are Different

Here at Artisans Collaborative, we have developed a set of core principles we call the Artisan Essentials™. These principles are a guiding force behind everything we are and every interaction we have. They are the characteristics that make us different from other companies and they give purpose to everything we do. We want to work with customers that have the same drive and risk-taking values we have.

Artisans Are Business Savvy

If you are one of our customers, you most likely are part of a vibrant organization that has years of business experience. We do not want to take that experience for granted, so we offer a development process that is organized, methodical, precise and fast. But that does not mean we are not patient. We give you time to confer with your team to get the exact product you need. This practice constraint-based decision making weighs the merits of creative and technical solutions against the financial and business value.

Artisans Are Well-Versed

Learning is a lifelong process that should never truly end. That is why we are eager students, always reading new things, engaging with new ideas and passing the things we have learned onto others. When we partner with you, we invite you to learn with us. As natural problem solvers, we are always searching out the best way to tackle difficult situations and to find new solutions. Our diverse experiences and alternate perspectives on a variety of creative and technical subjects will lend valuable insight to your project.

We Grow Our Customers Just Like We Grow Ourselves

"If everyone is moving forward together, then success takes care of itself."
Henry Ford

Emphasize Apprenticeship

Among our artisans and customers, we have a wealth of accumulated knowledge. We build time into our busy schedules to have teachable moments where the more experienced members of our team share skills with other team members. As a result, we have a stronger, more qualified team that is better equipped to handle whatever the day throws at us. We also pair every new apprentice creative with an experienced artisan, who can help them learn the ins and outs of developing and managing projects.

Embrace Struggle

No one likes to struggle, but we all know that times of difficulty result in the greatest personal growth. During the creative process, we are bound to encounter a problem or two. Instead of letting problems derail the quality of our work, we use these times to make us better artisans. If you are a customer, be patient with us. We may not always get it right the first time, but that is part of the process. We will make it right in the end--down to the minutest detail.

Encourage Ownership

A lot of time and planning goes into our creative process. Each member of our collaborative sits in on these planning sessions, so they are fully informed about every detail of the project. This inclusion helps each one of us to fully partake in and own what we are building. Knowledge brings responsibility. If each of our artisans takes ownership of the project, then they are more likely to build better web applications. Additionally, we consider ourselves to be a part of your team and are continually working to make our process and your product better.

Conclusion

"The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself."
Peter Drucker

We understand that there would be no Artisans Collaborative without our excellent customers. That is why we are committed to helping you and your business succeed by providing you with top-quality applications and websites. We are partners with you in your business, which is why we openly share our trade secrets to help you be the best you can be. If you are not one of our valued customers yet, then schedule a time to speak with one of our artisans and learn first hand what it is like to work with Artisans Collaborative.